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Further information
This chapter contains a variety of information, including the following:
• Getting assistance - see below
• Troubleshooting - see right
• Appendices
• Appendix 1 - Local conguration menus
• Appendix 2 - VNC viewer connection options
• Appendix 3 - VNC viewer window options
• Appendix 4 - Browser viewer options
• Appendix 5 - Remote conguration menus
• Appendix 6 - Addresses, masks and ports
• Appendix 7 - Cable specications
• Appendix 8 - Hotkey sequence codes
• Safety information
• Warranty
• End user licence agreement
• Radio frequency energy statements
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
• Adder Technology website – www.adder.com
Check the Support section of our website for the latest solutions and driver
les.
• Email – support@adder.com
• Fax in the UK: 01954 780081
in the US: +1 888 275 1117
• Phone in the UK: 01954 780044
in the US: +1 888 932 3337
Troubleshooting
Remote network users are unable to contact the AdderLink IP
• Check that the correct address is being used by the remote users.
• Check the network settings. Check that the users network address has not
been excluded in the IP access control section.
• If the AdderLink IP is situated behind a rewall, check that the relevant ports
are being allowed through the rewall and are being correctly routed.
• Check the front panel indicators, the LNK indicator should be on. If the
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
• Recalibrate the mouse. When doing so, ensure that the host system does
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
• Either, the VNC viewer is an old version (download a new one) or only the
admin user has been congured on the AdderLink IP.
HT
- AdderLink IP 1
- Contents 2
- Further information 3
- Introduction 4
- What’s in the box 6
- Installation 7
- Host computer or KVM switch 8
- IP network port 9
- Modem/ISDN port 10
- Power supply connection 10
- Power control port 11
- > > > 12
- 13
- 13
- 13
- Encryption settings 14
- Resetting the conguration 16
- Part 2 – Remote conguration 17
- Networking issues 18
- Power control sequences 21
- Performing a ash upgrade 22
- Operation 23
- Remote connections 24
- Local connection (continued) 24
- Using the viewer window 26
- Host selection 27
- Congure 27
- Mouse pointers 27
- Access mode - shared/private 28
- Power control 28
- Auto calibrate 28
- Re-synchronise mouse 28
- Controls 29
- Viewer encryption settings 32
- Supported web browsers 32
- Unit conguration 35
- Network conguration 36
- Modem conguration 37
- Reset conguration 38
- Clear IP access control 39
- Colour/Encoding 40
- Identities 42
- Defaults 42
- Encoding and colour level 44
- Security 44
- User accounts 46
- Advanced unit conguration 48
- Setting IP access control 50
- Serial port conguration 51
- Host conguration 52
- Logging and status 53
- IP addresses 54
- Net masks 54
- Web server 57
- Safety information 60
- Warranty 60
- End user licence agreement 61
- Radio Frequency Energy 62
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